Registration and account activation
The system has no open registration. An account is always created by invitation: an administrator adds the user, and the invited person completes the registration through a link in an email.
How an account is created
- An Administrator (within their own company) or a Super administrator (in any company) adds the user from the user list, specifying the email address and the role
- The system checks the company license. If the user limit has been reached or the license is missing, invalid or suspended, the invitation is not created
- An account with the Not activated status and no password is created, and an activation email is sent to the specified address
- The invited person opens the link from the email and fills in the activation form
The activation link is valid for 12 hours from the moment the invitation is sent and can be used only once.
The activation form
The link opens the Activate your account page.
| Field | Requirements |
|---|---|
| Filled in from the invitation and cannot be changed | |
| First name | Required |
| Last name | Required |
| Password | Required. From 8 to 60 characters, containing at least one letter and at least one digit |
| Confirm password | Required. Must match the password |
The Save button stays disabled until every field is valid. Validation messages: "Required field", "The password must contain at least 8 characters, at least one letter and at least one number", "Passwords do not match".
After a successful activation the account status changes to Enabled, the user is signed in immediately and lands on the project list — no separate sign-in is needed. The activation is recorded in the audit log.
Before activation
An account with the Not activated status cannot be used to sign in, and it has no password yet. Until the invited person completes the activation form:
- The account is shown in the user list with the Not activated status, and its status cannot be changed by an administrator
- The account occupies a user slot in the company license
- A password recovery request for such an address does not send a recovery email — the system resends the activation email instead
An invalid or already used link
If the activation link has expired or has already been used, the page shows:
- "The account activation link is invalid"
- "Try to contact the company administrator"
- The Return to login page link
The same link cannot be used twice: an attempt to register again through it is rejected with the message "User with this email already exists". It is possible to resend an invitation through the dialog for password reset.